Leveraging AI at every stage, mycomplaints.ai enhances the analysis, investigation, root cause identification, remediation, and response processes, driving greater efficiency and accuracy throughout.
Integrated with market leading customer service solutions
Freshworks
Intercom
Microsoft Dynamics
Salesforce
Service Now
Zendesk
Freshworks
Intercom
Microsoft Dynamics
Salesforce
Service Now
Zendesk
Freshworks
Intercom
Microsoft Dynamics
Salesforce
Service Now
Zendesk
Freshworks
Intercom
Microsoft Dynamics
Salesforce
Service Now
Zendesk
AI-first meets seamless design
Experience our flawlessly designed platform, powered by generative AI. Built to draft, suggest, and support — with transparency at every step.
We blend generative AI with expert oversight to make complaint handling faster, more consistent and more accurate. Our platform breaks each case into manageable steps, with transparent, explainable outputs that always require human validation. From summarising issues and documents to drafting responses and suggesting redress, every AI action is designed to support — not replace — your team. No decisions are automated without review, ensuring accountability and trust.
mycomplaints.ai isn’t yet another case management tool. Shouldn’t your complaints data live alongside your other customer information? If your CRM isn’t equipped to handle complaints, mycomplaints.ai bridges the gap. Our AI-powered complaint management solution integrates seamlessly with your CRM or customer service tool, offering a unified workflow for your team. You’ll gain a comprehensive set of complaints data that can be analysed alongside your other customer insights.
Tailored for financial services, utilities, and the public sector, our AI-powered complaint management solutions include pre-built templates aligned with your sector’s regulations, workflows, and customer needs. Benefit from intelligent categorisation, vulnerability support, AI-generated responses, root cause analysis, and seamless data integration — all fine-tuned to your industry's unique requirements. Our platform evolves with your sector.
Our platform is hosted on AWS, leveraging their world-class security infrastructure to safeguard your data. We provide secure endpoints in the US, Europe, Australia, and the UK, so you can choose the location that best meets your compliance and latency requirements. We strictly isolate your data from other clients. Single Sign-On (SSO) is employed throughout, ensuring a seamless experience while reducing the risk of unauthorised access.
Our service offers an integrated data warehouse that provides detailed reporting on resolved complaints, real-time insights on emerging issues, and seamless generation of regulatory returns. This ensures compliance while enabling proactive decision-making. It also supports data-driven auditing of complaint investigations and allows for deeper analysis, trend tracking, and continuous performance improvement across the organisation.
Proven track record
mycomplaints.ai is created by the team behind iCasework and Useful Feedback, the first enterprise-grade complaint management SAAS launched back in 2011. With over 25 years of experience delivering on-demand complaint management solutions across diverse industries in the US, Europe, the UK, and Australia, we have the knowledge and expertise to help organisations efficiently handle complaints at scale.
The Financial Conduct Authority (FCA) is shaking things up in the world of financial services complaints reporting. Their latest consultation paper, CP25/13, proposes a significant overhaul.