At mycomplaints.ai, we deliver cutting-edge, AI-driven complaint management solutions tailored to your industry. Whether you're in finance, utilities, or the public sector, our platform helps you resolve complaints faster, ensure compliance, and improve customer satisfaction.
Every industry faces unique challenges in complaint handling. Our platform is built with that in mind - offering pre-built AI-powered complaint handling components fine-tuned for your sector’s needs, regulations, and expectations.
From banking and insurance to motor finance and wealth management, our platform empowers financial institutions to:
Ensure compliance with FCA DISP rules and other regulatory guidance.
Detect risk early with AI-driven categorisation.
Provide consistent and compliant customer outcomes.
For energy providers, networks, and water companies, our AI helps:
Manage high complaint volumes with speed and accuracy.
Support vulnerable customers with tailored handling.
Automate tracking of resolution timelines for regulatory rules alignment.
Local authorities, housing providers, NHS trusts, social care, and education institutions use our platform to:
Improve public service accountability.
Handle complaints with fairness and consistency.
Generate defensible audit trails for transparency.
We’re continuously expanding into new industries - if you don’t see your sector, contact us.
Our sector-optimised complaint handling platform includes:
Multi-layered AI categorisation
Auto-classify complaints using industry-specific taxonomies and customer journey models.
Vulnerability detection & support tools
Identify and respond to vulnerable individuals with AI aligned to sector-specific guidance.
Root cause analysis & insight generation
Get actionable insights, redress suggestions, and outcome tracking to drive continuous improvement.
AI-generated response drafting
Draft clear, empathetic, and regulator-aligned responses - faster and at scale.
Structured data handling & CRM integration
Capture key case details automatically and populate fields for streamlined integration and reporting.
Compliance monitoring & timeline tracking
Stay on top of complaint resolution deadlines and reduce the risk of breaches with intelligent automation.
Discover how mycomplaints.ai can transform complaint handling in your organisation with tailored AI.
Get in touch today for a product tour.