Embed AI-driven complaint management in your platform
Purpose-built for ISVs
mycomplaints.ai is not a generic case management system. It's a focused, API-first solution designed specifically for Independent Software Vendors (ISVs) who want to embed intelligent, compliant complaint handling into their existing case management offerings. Avoid the cost and complexity of building from scratch.
Your CRM or service platform likely wasn’t designed with regulatory-grade complaint handling workflows in mind. That’s where we come in. mycomplaints.ai plugs directly into your architecture, enabling you to offer customers an embedded complaints module powered by state-of-the-art AI resolution tooling.
We don’t compete with your workflow, team collaboration, or service logic — we complement it. You stay in control of the user experience while we handle the complexity of regulated complaints.
How integration works
Integrating mycomplaints.ai into your product stack follows a straightforward architecture pattern:
- Case handoff: Your system continues to originate tickets, cases, or enquiries. When a case matches a type supported by mycomplaints.ai (like a customer complaint), you securely pass it to our platform via API.
- AI-powered case handling: Our advanced AI engine intelligently determines if the submission qualifies as a formal complaint. If so, it enters our specialised investigation workflow. We also support the handling of adjacent case types, including:
- Remediation (financial redress)
- Incidents
- Enquiries
- Document & comment syncing: Easily send any relevant documents, comments, or metadata tied to the case along with the initial submission. Updates, such as new attachments or internal notes, are incrementally synced via webhook or API.
- Completion & callback: Once the case is fully resolved within mycomplaints.ai, we push back comprehensive details to your platform, including:
- A structured JSON payload containing full case details
- A detailed Investigation Report (PDF)
- The final written customer response
This allows you to surface complaint status and documents within your own platform, keeping the user experience unified.
Plug-and-Play or custom REST API
We support integration options to suit your needs:
- Prebuilt integrations: Accelerate your integration with our out-of-the-box connectors for popular platforms:
- Microsoft Teams
- iCasework (includes an open-sourced reference implementation)
- Customer service platforms: Salesforce Service Cloud, Zendesk, ServiceNow, Freshworks, Intercom - with more coming soon
- Custom integration: If your platform is not on our list, our robust and fully documented REST API is designed for deep integration with minimal development effort.
Why ISVs choose mycomplaints.ai
Independent Software Vendors should partner with mycomplaints.ai for several key advantages:
- Best-in-Class AI: Instantly available within your platform.
- White label embed option: Embed mycomplaints.ai in an iframe on your platform with your own branding.
- No feature overlap: We specifically focus on complaint resolution and do not overlap with your existing workflow, task management, or work allocation tools.
- Regulatory-ready output: Audit trails, structured evidence, compliant written responses, and support for regulatory returns.
- Faster Go-to-Market: Drop in a fully managed AI complaints module without building from scratch.
- Open source starter kit: Includes our integration with iCasework to get you up and running.
Whether you are enhancing a CRM, service desk, or vertical SaaS product, mycomplaints.ai provides the essential layer of compliant complaints intelligence that your users expect, without disrupting your development roadmap.
Get started with AI complaint management
Ready to embed AI complaint management into your platform? Contact us today to learn more.