mycomplaints.ai is an AI agent harness for complex or regulated complaint investigations. It connects existing systems, assembles evidence and applies regulatory knowledge to support expert review, root cause analysis and reporting.
The underlying engine that coordinates specialist AI agents across the complaints journey—from evidence gathering and investigation to redress and response drafting—while continuously building a complete, auditable case context for handovers and supervisory review.
The case-handling workspace (accessible via Microsoft Teams, Google Workspace, or browser) where handlers and specialists review evidence and relevant knowledge, challenge AI findings, and approve outputs at predefined checkpoints.
The oversight and intelligence hub where compliance leads, root cause analysts and QA teams explore in-flight and resolved complaints. Teams interrogate trends in plain language, guide corrective actions and prepare board reports and regulatory returns, connecting individual complaints to wider organisational improvements.
Experience our flawlessly designed platform, powered by generative AI. Built to draft, suggest, and support — with transparency at every step.
AI doesn't replace your team—it empowers them. By automating the routine and surfacing critical insights, we help your handlers focus on what matters: judgment, resolution, and improving customer satisfaction.
Instantly assemble a complete case file from CRM notes, emails, documents and regulatory guidance.
Our AI transforms the entire complaint handling process - from complaint capture to resolution.
Explore case root causes, then use our insights app to uncover systemic issues and direct improvements.
Every AI suggestion is explainable and auditable, ensuring regulatory alignment.
Connect your own API keys from a supported AI provider and use tokens you have purchased or contracted directly. This gives your organisation greater control over AI consumption, commercial arrangements and usage.
Choose from multiple models validated for security, reliability and compatibility with mycomplaints. AI usage remains separate from the platform licence, so it is clear what you pay mycomplaints and what you pay your chosen AI provider.
View pricingAvailable through MS Teams, Google Workspace, or a browser, our expert-in-the-loop app connects your CRM with AI-powered complaint-handling automation. With native integrations to platforms such as Microsoft Dynamics and Salesforce, your team gets a unified, 360-degree view of every case—without leaving their primary workspace. Our AI agents retrieve documents, tickets and conversations from your line-of-business systems, enabling faster case resolution while maintaining a single, synchronised source of truth.
Compliance Manager, Match the Cash Limited t/a www.guarantormyloan.co.uk & www.sharemyloan.co.uk.
Complaints in our business often involve call recordings, finance agreements, affordability checks, and a lot of correspondence, and piecing together the underlying theme from all of that is one of the hardest parts of a thorough investigation. During the pilot, we've seen the AI consistently surface root causes that would otherwise take a reviewer significant time to find by working through that volume of information manually. It gives our team a much stronger starting point, while the final judgement on every case still sits with them.
Head of Customer Service Delivery, London Borough of Redbridge
The platform is innovative, intuitive and clearly designed around the real challenges local authorities face in complaint handling. It's refreshing to see technology being used in such a practical way to improve customer experience, support learning and reduce administrative burden.
Founder and Managing Director, Ashdale complaint investigations Australia
Our work depends on being able to work through complex evidence quickly, without ever losing sight of procedural fairness. We were looking for a system for a large faith-based organisation we work with to help them handle and investigate reportable conduct matters. mycomplaints.ai gives us a structured, auditable way to manage that process without taking the judgement out of the investigator's hands.
See how mycomplaints.ai integrates with Amazon Connect and reinvents complaint case management with AI across the lifecycle — from investigation and remediation to root cause analysis.
When integration cannot reach a system, our AI-driven Computer Use Agents retrieve the right knowledge, documents and conversations and bring them straight into the complaint, set up in plain language by your own team.
If you would like a demo, have any queries, suggestions, or would like to discuss potential collaborations, please don't hesitate to reach out.
