Building a powerful complaint classification scheme for financial services
CRM systems struggle with complex complaints. Learn how specialised systems and AI enhance handling, compliance & customer satisfaction.
10 powerful complaint management tips optimised for a digital-first, AI-enhanced world, with a special focus on AI in complaint handling.
The Financial Conduct Authority (FCA) is shaking things up in the world of financial services complaints reporting. Their latest consultation paper, CP25/13, proposes a significant overhaul.