AI complaint management

Leveraging AI at every stage, mycomplaints.ai enhances the analysis, investigation, root cause identification, remediation, and response processes, driving greater efficiency and accuracy throughout.

Supercharge your complaint handlers

AI doesn't replace your team—it empowers them. By automating the routine and surfacing critical insights, we help your handlers focus on what matters: judgment, resolution, and improving customer satisfaction.

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Key Benefits

360-degree view

Instantly assemble a complete case file from CRM notes, emails, documents and regulatory guidance.

AI for every step

Our AI transforms the entire complaint handling process - from complaint capture to resolution.

AI-assisted root cause analysis

Uncover systemic issues and turn complaints into improvements.

Transparent compliance

Every AI suggestion is explainable and auditable, ensuring regulatory alignment.

Bring your own model

Connect your own API keys from a supported AI provider and use tokens you have purchased or contracted directly. This gives your organisation greater control over AI consumption, commercial arrangements and usage.

Choose from multiple models validated for security, reliability and compatibility with mycomplaints. AI usage remains separate from the platform licence, so it is clear what you pay mycomplaints and what you pay your chosen AI provider.

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Integrated with market leading enterprise solutions

Microsoft Teams
AWS Connect
Guidewire
Salesforce
Genesys Cloud
NiCE CXone
Verint
OneTrust
Microsoft Teams
AWS Connect
Guidewire
Salesforce
Genesys Cloud
NiCE CXone
Verint
OneTrust
Microsoft Teams
AWS Connect
Guidewire
Salesforce
Genesys Cloud
NiCE CXone
Verint
OneTrust
Microsoft Teams
AWS Connect
Guidewire
Salesforce
Genesys Cloud
NiCE CXone
Verint
OneTrust

AI-native meets seamless design

Experience our flawlessly designed platform, powered by generative AI. Built to draft, suggest, and support — with transparency at every step.

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Drive efficiency and stay compliant

Transparent AI, trusted outcomes

We blend generative AI with expert oversight to make complaint handling faster, more consistent and more accurate. Our platform breaks each case into manageable steps, with transparent, explainable outputs that always require human validation. From summarising issues and documents to drafting responses and suggesting redress, every AI action is designed to support — not replace — your team. No decisions are automated without review, ensuring accountability and trust.
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Designed to integrate

Available through MS Teams, Google Workspace, or a browser, mycomplaints.ai seamlessly connects your CRM with AI-powered complaint-handling automation. With native integrations to platforms such as Microsoft Dynamics and Salesforce, your team gets a unified, 360-degree view of every case—without leaving their primary workspace. Our AI agents retrieve documents, tickets and conversations from your line-of-business systems, enabling faster case resolution while maintaining a single, synchronized source of truth.

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Fine-tuned for your industry

Tailored for financial services, utilities, and the public sector, our AI-powered complaint management solutions include pre-built templates aligned with your sector’s regulations, workflows, and customer needs. Benefit from intelligent categorisation, vulnerability support, AI-generated responses, root cause analysis, and seamless data integration — all fine-tuned to your industry's unique requirements. Our platform evolves with your sector.
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Enterprise grade security

Our platform is hosted on AWS, leveraging their world-class security infrastructure to safeguard your data. We provide secure endpoints in the US, Europe, Australia, and the UK, so you can choose the location that best meets your compliance and latency requirements. We strictly isolate your data from other clients. Single Sign-On (SSO) is employed throughout, ensuring a seamless experience while reducing the risk of unauthorised access.
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Integrated data warehouse

Our service offers an integrated data warehouse that provides detailed reporting on resolved complaints, real-time insights on emerging issues, and seamless generation of regulatory returns. This ensures compliance while enabling proactive decision-making. It also supports data-driven auditing of complaint investigations and allows for deeper analysis, trend tracking, and continuous performance improvement across the organisation.

Proven track record

mycomplaints.ai is created by the team behind iCasework and Useful Feedback, the first enterprise-grade complaint management SAAS launched back in 2011. With over 20 years of experience delivering on-demand complaint management solutions across diverse industries in the US, Europe, the UK, and Australia, we have the knowledge and expertise to help organisations efficiently handle complaints at scale.

Don't just take our word for it

Chris Markland

Compliance Manager, matchthecash.com & guarantormyloan.com

Complaints in our business often involve call recordings, finance agreements, affordability checks, and a lot of correspondence, and piecing together the underlying theme from all of that is one of the hardest parts of a thorough investigation. During the pilot, we've seen the AI consistently surface root causes that would otherwise take a reviewer significant time to find by working through that volume of information manually. It gives our team a much stronger starting point, while the final judgement on every case still sits with them.

Mehboob Khan

Head of Customer Service Delivery, London Borough of Redbridge

The platform is innovative, intuitive and clearly designed around the real challenges local authorities face in complaint handling. It's refreshing to see technology being used in such a practical way to improve customer experience, support learning and reduce administrative burden.

Bryan Cook

Founder and Managing Director, Ashdale complaint investigations

Our work depends on being able to work through complex evidence quickly, without ever losing sight of procedural fairness. We were looking for a system we could confidently put in front of a large faith-based organisation we work with to help them handle and investigate reportable conduct matters. mycomplaints.ai gives us a structured, auditable way to manage that process without taking the judgement out of the investigator's hands.

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If you would like a demo, have any queries, suggestions, or would like to discuss potential collaborations, please don't hesitate to reach out.