AI complaint management

Leveraging AI at every stage, mycomplaints.ai enhances the analysis, investigation, root cause identification, remediation, and response processes, driving greater efficiency and accuracy throughout.

Supercharge your complaint handlers

AI doesn't replace your team—it empowers them. By automating the routine and surfacing critical insights, we help your handlers focus on what matters: judgment, resolution, and improving customer satisfaction.

Explore the benefits

Key Benefits

360-degree view

Instantly assemble a complete case file from CRM notes, emails, documents and regulatory guidance.

AI for every step

Our AI transforms the entire complaint handling process - from complaint capture to resolution.

AI-assisted root cause analysis

Uncover systemic issues and turn complaints into improvements.

Transparent compliance

Every AI suggestion is explainable and auditable, ensuring regulatory alignment.

Integrated with market leading enterprise solutions

Microsoft Teams
AWS Connect
Guidewire
Salesforce
Genesys Cloud
NiCE CXone
Verint
OneTrust
Microsoft Teams
AWS Connect
Guidewire
Salesforce
Genesys Cloud
NiCE CXone
Verint
OneTrust
Microsoft Teams
AWS Connect
Guidewire
Salesforce
Genesys Cloud
NiCE CXone
Verint
OneTrust
Microsoft Teams
AWS Connect
Guidewire
Salesforce
Genesys Cloud
NiCE CXone
Verint
OneTrust

AI-first meets seamless design

Experience our flawlessly designed platform, powered by generative AI. Built to draft, suggest, and support — with transparency at every step.

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Drive efficiency and stay compliant

Transparent AI, trusted outcomes

We blend generative AI with expert oversight to make complaint handling faster, more consistent and more accurate. Our platform breaks each case into manageable steps, with transparent, explainable outputs that always require human validation. From summarising issues and documents to drafting responses and suggesting redress, every AI action is designed to support — not replace — your team. No decisions are automated without review, ensuring accountability and trust.
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Designed to integrate

Deployed as a suite of apps within Microsoft Teams, mycomplaints.ai seamlessly connects your CRM with AI-powered complaint-handling automation. With native integrations to platforms such as Microsoft Dynamics and Salesforce, your team gets a unified, 360-degree view of every case—without leaving their primary workspace. Our AI agents retrieve documents, tickets and conversations from your line-of-business systems, enabling faster case resolution while maintaining a single, synchronized source of truth.

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Fine-tuned for your industry

Tailored for financial services, utilities, and the public sector, our AI-powered complaint management solutions include pre-built templates aligned with your sector’s regulations, workflows, and customer needs. Benefit from intelligent categorisation, vulnerability support, AI-generated responses, root cause analysis, and seamless data integration — all fine-tuned to your industry's unique requirements. Our platform evolves with your sector.
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Enterprise grade security

Our platform is hosted on AWS, leveraging their world-class security infrastructure to safeguard your data. We provide secure endpoints in the US, Europe, Australia, and the UK, so you can choose the location that best meets your compliance and latency requirements. We strictly isolate your data from other clients. Single Sign-On (SSO) is employed throughout, ensuring a seamless experience while reducing the risk of unauthorised access.
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Integrated data warehouse

Our service offers an integrated data warehouse that provides detailed reporting on resolved complaints, real-time insights on emerging issues, and seamless generation of regulatory returns. This ensures compliance while enabling proactive decision-making. It also supports data-driven auditing of complaint investigations and allows for deeper analysis, trend tracking, and continuous performance improvement across the organisation.

Proven track record

mycomplaints.ai is created by the team behind iCasework and Useful Feedback, the first enterprise-grade complaint management SAAS launched back in 2011. With over 25 years of experience delivering on-demand complaint management solutions across diverse industries in the US, Europe, the UK, and Australia, we have the knowledge and expertise to help organisations efficiently handle complaints at scale.

Frequently asked questions

Blogs

Unlock deeper insights with AI

Discover how AI can help you unlock deeper insights from customer complaint data, identify root causes, and improve your services.

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Why CRM falls short for complaint management

CRM systems struggle with complex complaints. Learn how specialised systems and AI enhance handling, compliance & customer satisfaction.

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10 proven complaint management tips

10 powerful complaint management tips optimised for a digital-first, AI-enhanced world, with a special focus on AI in complaint handling.

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FCA Complaints Reporting: Is your firm ready for the new approach?

Find out the latest FCA complaints reporting changes and ensure your financial firm is prepared for the new regulatory approach.

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Beyond the Bot: How AI Genuinely Improves Complaint Handling

Discover how AI in complaint management is about more than bots. Learn how intelligent, transparent AI can augment your team, improve resolution times, and enhance human empathy.

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Our commitment to responsible AI: Building trustworthy complaint management

Discover how mycomplaints.ai implements responsible AI principles — fairness, privacy, and human oversight — to create secure and trustworthy complaint management.

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Contact us

If you would like a demo, have any queries, suggestions, or would like to discuss potential collaborations, please don't hesitate to reach out.