Leveraging AI at every stage, mycomplaints.ai enhances the analysis, investigation, root cause identification, remediation, and response processes, driving greater efficiency and accuracy throughout.
Supercharge your complaint handlers
AI doesn't replace your team—it empowers them. By automating the routine and surfacing critical insights, we help your handlers focus on what matters: judgment, resolution, and improving customer satisfaction.
We blend generative AI with expert oversight to make complaint handling faster, more consistent and more accurate. Our platform breaks each case into manageable steps, with transparent, explainable outputs that always require human validation. From summarising issues and documents to drafting responses and suggesting redress, every AI action is designed to support — not replace — your team. No decisions are automated without review, ensuring accountability and trust.
Deployed as a suite of apps within Microsoft Teams, mycomplaints.ai seamlessly connects your CRM with AI-powered complaint-handling automation. With native integrations to platforms such as Microsoft Dynamics and Salesforce, your team gets a unified, 360-degree view of every case—without leaving their primary workspace. Our AI agents retrieve documents, tickets and conversations from your line-of-business systems, enabling faster case resolution while maintaining a single, synchronized source of truth.
Tailored for financial services, utilities, and the public sector, our AI-powered complaint management solutions include pre-built templates aligned with your sector’s regulations, workflows, and customer needs. Benefit from intelligent categorisation, vulnerability support, AI-generated responses, root cause analysis, and seamless data integration — all fine-tuned to your industry's unique requirements. Our platform evolves with your sector.
Our platform is hosted on AWS, leveraging their world-class security infrastructure to safeguard your data. We provide secure endpoints in the US, Europe, Australia, and the UK, so you can choose the location that best meets your compliance and latency requirements. We strictly isolate your data from other clients. Single Sign-On (SSO) is employed throughout, ensuring a seamless experience while reducing the risk of unauthorised access.
Our service offers an integrated data warehouse that provides detailed reporting on resolved complaints, real-time insights on emerging issues, and seamless generation of regulatory returns. This ensures compliance while enabling proactive decision-making. It also supports data-driven auditing of complaint investigations and allows for deeper analysis, trend tracking, and continuous performance improvement across the organisation.
Proven track record
mycomplaints.ai is created by the team behind iCasework and Useful Feedback, the first enterprise-grade complaint management SAAS launched back in 2011. With over 25 years of experience delivering on-demand complaint management solutions across diverse industries in the US, Europe, the UK, and Australia, we have the knowledge and expertise to help organisations efficiently handle complaints at scale.
Discover how AI in complaint management is about more than bots. Learn how intelligent, transparent AI can augment your team, improve resolution times, and enhance human empathy.
Discover how mycomplaints.ai implements responsible AI principles — fairness, privacy, and human oversight — to create secure and trustworthy complaint management.
